Support

What support covers

• The app does not install, or errors on a supported Odoo version.

• The app does something other than what its documentation says it does.

• A question the documentation should have answered and does not - ask, and we will also fix the documentation.

Support is included, at no extra charge, for twelve months from purchase, and applies to the Odoo series you bought.

What support does not cover

• Making the app do something it does not do. That is a feature request; see below.

• Conflicts caused by other third-party modules. We will help identify the conflict, but the fix belongs to whichever side is doing the unusual thing.

• Your Odoo installation itself - hosting, upgrades between Odoo versions, server tuning, backups.

• Modified copies of our source. Tell us what you changed and we will still read the traceback, but we cannot support a fork.

• Training on how Odoo works.

How to reach us

support@bambooforge.dev, in English. One email per issue - it keeps the thread readable.

We answer within two business days. Most issues are resolved in the first reply, provided your report includes what the troubleshooting page asks for: the app version, your Odoo version and edition, how you host it, and the full traceback as text.

There is no phone line and no chat. That is deliberate: written reports with tracebacks get fixed, and phone calls get re-explained.

Feature requests

Send them. We read all of them and they are how most of these apps got their later features. We do not promise a date, and we say no plainly when the answer is no rather than leaving a request open for a year.

Reporting a security issue

See security. Do not put a working exploit in a normal support email.