Refunds
Thirty days, for any reason, on any app we publish.
We would rather refund you than have you keep something that does not fit. An app that sits unused is worth less to us than the reputation cost of arguing about forty euros.
How to ask
Email support@bambooforge.dev with the app name and the order reference from your purchase. You do not have to explain why, though if something was wrong we would like to know so we can fix it.
Purchases made on the Odoo Apps Store are processed by Odoo S.A., not by us; we approve the refund and it is issued through the same channel and card that took the payment. Allow for your bank's own settlement time on top of that.
After thirty days
If the app is defective - it does not do what its documentation says - we fix it, or we refund it, with no time limit. "It does not have a feature I assumed it had" is not a defect, which is why every app on this site has a walkthrough video and a what this app deliberately does not do section: so you can find out before you buy rather than after.
Buying the wrong series
If you bought the app for the wrong Odoo version, tell us. We will sort it out; that is not a case where we take your money for a file you cannot use.