# Appointment Booking All in One with Skill Routing > Appointment booking with skill-based routing: weighted share, daily and weekly caps, backup members and a visitor preference. - **What it is:** Appointment booking with skill-based routing: weighted share, daily and weekly caps, backup members and a visitor preference. - **For:** Website - **Odoo versions:** 16.0, 17.0, 18.0, 19.0, 20.0 - Community and Enterprise - **Runs on:** Odoo.sh or Odoo you host yourself - not Odoo Online, which accepts no third-party apps - **Price:** 228 EUR, one-time, on the Odoo Apps Store - **Technical name:** bambooforge_booking_routing - **Not for:** Said before you buy, because it is the half that decides whether the app fits:; Let a service be saved whose required skills no member of its team holds.; Override a visitor's explicit choice of staff member: the router assigns only when they leave No preference. - **Manual:** https://docs.bambooforge.dev/bambooforge_booking_routing/ - **Live demo:** https://demo20.bambooforge.dev/odoo/action-bambooforge_booking_routing.action_bf_booking_skill - **Store page:** https://apps.odoo.com/apps/modules/20.0/bambooforge_booking_routing - **Manual last updated:** 2026-10-15 --- # Appointment Booking All in One with Skill Routing An add-on for **BambooForge Booking Pro** (17.0). Skills as records, a weighted share of the work, daily and weekly caps, backup members, and a preference the visitor can ask for on the booking page. ## What Booking Pro already does Booking Pro hands a booking to a member in one of three ways: *first free member*, *round robin* and *least busy*. All three treat every member as interchangeable. This add-on is for teams where they are not. ## Skills *Booking Pro ▸ Skills.* A skill is a record: *Colour*, *English*, *Paediatric*. Give each a short description - it is what the visitor reads when a service exposes it as a preference. *Booking Pro ▸ Staff* gains a **Skills** column. Tick what each member holds. On a service (*Who / what is booked*): - **Required skills** - only members who hold *every* one of them are offered for this service, on the website and by the router. Saving a service whose required skills no member of its team holds is refused: the alternative is a page with no slots and nobody knowing why. - **Visitor may ask for** - the skills the booking page shows as a preference. The visitor picks one or leaves *No preference*; the slot grid is recomputed for the members who hold it, the staff dropdown hides the others, and the booking records what was asked for. ## Weighted share A fourth assignment mode on the service, **Weighted share**, with a **Share window (days)** next to it. Each member has a **Weight** (staff list, default 1). When the visitor leaves *Anyone available*, the next booking goes to the free member whose bookings over the window, divided by their weight, is lowest - the person furthest below their share. Part-timers at 1, the senior at 3, the apprentice at 2. *Booking Pro ▸ Routing report* shows the team with **Target share** (from the weights) next to **Actual share** (from the bookings in the window), so a rota that drifts is seen, not suspected. ## Caps **Daily cap** and **Weekly cap** on a member (0 = none) count *appointments*: a group class with eight seats is one appointment. When a member reaches the cap, the rest of that day - or that week, Monday to Sunday in the member's own timezone - stops being offered for them. Seats in an appointment already on the diary stay open, so a yoga class at its teacher's third-and-last slot of the day still fills. ## Backup members Tick **Backup member** and the router only hands that member a booking when nobody else is free at that time. The visitor can still choose them by name. ## Back office Caps, skills and weights shape what the *website* offers. A receptionist placing a booking by hand sees a **Skill gap** warning when the member lacks what the service requires or the visitor asked for, and can still save. The desk knows things the rules do not. ## Technical notes - Extends Booking Pro's hooks only: `_slot_staff` (who is offered), `_pick_staff` (who is picked) and `_busy_intervals` (when a member is full). The double-booking lock in `booking_submit` is untouched. - The visitor's preference travels as `skill_id` on `/bf_booking/slots` and `/bf_booking/submit`; the controller accepts only skills the service exposes and ignores the rest. - Composes with *BambooForge Booking: Multi-location*: both filter the staff dropdown by data attributes and both add parameters on the wire. - Community only. No Enterprise module, no external service. ## How we make sure it works Before every release, **33 automated checks** run against this app on Odoo 16, 17, 18, 19 and 20. Among them: - A backup is picked only when nobody else is free. - A service nobody can serve is refused. - The last holder cannot drop the skill. - An unexposed preference is ignored not honoured. - Cancelled appointments do not fill the cap. The complete list is in the source you receive. ## What it does not do Said before you buy, because it is the half that decides whether the app fits: - Let a service be saved whose required skills no member of its team holds. - Override a visitor's explicit choice of staff member: the router assigns only when they leave No preference. ## Install 1. Copy `bambooforge_booking_routing` into your addons path and update the app list, or install the ZIP from the Odoo Apps Store. 2. Install **Appointment Booking Suite: Skill-based Routing**. 3. Open **Skills** - its menus are Routing report. ## Questions people ask ****Which Odoo versions does it run on?**** Odoo 16.0, 17.0, 18.0, 19.0, 20.0, on the series you buy it for; each series is its own listing. ****Community or Enterprise?**** Both. It needs no Enterprise app. ****What does it need?**** The standard Web; booking pro (BambooForge) must be installed first app. No extra Python package. ****Where does it show up?**** Under the **Skills** menu (Routing report). ****Does anything leave my server?**** No. It makes no call outside your Odoo server: no telemetry, no licence check, no third-party service. ****What happens if I uninstall it?**** Odoo drops the app's own tables and fields; the standard records it worked on (contacts, orders, products) stay as they are.