# Appointment Booking All in One with Deposits > Appointment booking with deposits: take part of the price up front, refund tiers by cancellation notice, no-show fees and a no-show register. - **What it is:** Appointment booking with deposits: take part of the price up front, refund tiers by cancellation notice, no-show fees and a no-show register. - **For:** Website - **Odoo versions:** 16.0, 17.0, 18.0, 19.0, 20.0 - Community and Enterprise - **Runs on:** Odoo.sh or Odoo you host yourself - not Odoo Online, which accepts no third-party apps - **Price:** 228 EUR, one-time, on the Odoo Apps Store - **Technical name:** bambooforge_booking_deposit - **Manual:** https://docs.bambooforge.dev/bambooforge_booking_deposit/ - **Live demo:** https://demo20.bambooforge.dev/odoo/action-bambooforge_booking_deposit.action_bf_booking_money - **Store page:** https://apps.odoo.com/apps/modules/20.0/bambooforge_booking_deposit - **Manual last updated:** 2026-10-15 --- # Appointment Booking All in One with Deposits An add-on for **BambooForge Booking Pro**. Booking Pro can ask for the whole price up front; this asks for enough that an empty chair on a Saturday is not free for the person who booked it. ## Install 1. Install **BambooForge Booking: Deposit & No-show** (it needs Booking Pro). Nothing changes until a service is given a deposit or a no-show fee. 2. For the online part - collecting the deposit - enable a provider in Odoo's **Payment** app, exactly as Booking Pro's prepayment needs. 3. Open the two new menus under Booking Pro: *Money Owed* and *No-show Register*. ## On the service A new *Deposit & no-show* section on the service form. ### Deposit - **Percentage of the price** or **fixed amount**. A fixed amount above the price is refused: that is a surcharge, not a deposit. - The deposit is collected through Booking Pro's **online prepayment**: tick it, and the Pay-now link asks for the deposit instead of the whole price. The booking stays *Pending* until it is paid, as before. - The rest is **due on the day**, and the booking says how much. ### Refund tiers "Cancel at least 48 hours before: 100 % of the deposit back. At least 24 hours: 50 %." The earliest tier the cancellation qualifies for applies; no tier matching means no refund. These tiers are shown to the visitor on the booking page before they book. When the **business** cancels, the customer always gets the whole deposit back, whatever the tiers say. ### No-show fee - **Keep the deposit** - the usual choice, and the default. - **Percentage of the price** or **fixed amount** - when the fee is covered by the deposit already paid, it is marked collected; when it is not, it is due. - **Refuse online booking after N no-shows** in the last twelve months: the visitor is asked to call. The desk can still book them by hand, because the desk knows things the form does not. Zero never refuses anybody. ## On the booking The booking shows the deposit, whether it was paid and when, and the balance due on the day. Three things a human does: ****Deposit received**** The desk took it in cash or by phone. A confirmation that came from a paid online transaction marks it by itself. ****Refunded**** A refund due was executed. Recorded with who and when. Nothing moves money automatically - a refund is a decision, and the decision is the record. ****Fee collected / Waive the fee**** Same for a no-show fee that was due. *Money Owed* lists everything still due in either direction. ## The register Every no-show is a booking in state *No-show*. *No-show Register* groups them by customer e-mail; the count over the last twelve months is also on the contact card. Counting is by e-mail, case-insensitive, because that is what a walk-in customer gives you. ## What it will not pretend It does **not** place a hold on a card. That needs a payment provider with manual capture and a promise about when the hold is released, and a wrong promise there costs more than a deposit ever will. The deposit is the honest version, and it is what most places actually run. ## How we make sure it works Before every release, **36 automated checks** run against this app on Odoo 16, 17, 18, 19 and 20. Among them: - A cancelled booking cannot become a paid no show. - Cancelling twice does not reopen a refund already paid. - A booking user cannot waive or refund. - A limit of zero refuses nobody. - Keeping an unpaid deposit keeps nothing. The complete list is in the source you receive. ## Questions people ask ****Which Odoo versions does it run on?**** Odoo 16.0, 17.0, 18.0, 19.0, 20.0, on the series you buy it for; each series is its own listing. ****Community or Enterprise?**** Both. It needs no Enterprise app. ****What does it need?**** The standard Web; booking pro (BambooForge) must be installed first app. No extra Python package. ****Where does it show up?**** Under the **Money Owed** menu (No-show Register). ****Does anything leave my server?**** No. It makes no call outside your Odoo server: no telemetry, no licence check, no third-party service. ****What happens if I uninstall it?**** Odoo drops the app's own tables and fields; the standard records it worked on (contacts, orders, products) stay as they are. ## Support [support@bambooforge.dev](mailto:support@bambooforge.dev) - the people who wrote it.